- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.
- Please allow up to 4 - 6 weeks for delivery.

Although our fulfillment house is located in USA, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China. Sometimes your item can get stuck in customs and take a little longer for delivery.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.

If you have any other questions, please contact us at: Info@ZenRetreat.co and we will do our best to help you out.

If you have ordered a product with standard shipping you most likely will not have a tracking number. There is no option for tracking with standard shipping.

We do not issue any refunds on Sale Items.  
The reason being for this matter is because these are wholesale prices to the public.  All sales are final on sale items!

If you received a item that has been damaged please email us at:

Info@ZenRetreat.co

Please take any pictures of any damaged items and send them to us by email so we can take care of the situation and get your a new item shipped out.